Shipping policy
U.S. orders will be shipped via UPS, FedEx, Ontrac or U.S. Postal Service. Most packages arrive within 4-7 business days.
Standard U.S. Shipping (4-7 business days) $8.95 charge for all continental U.S. orders under $100.00 (47 continental states). FREE Standard Shipping on orders of $100 and up. (The $100.00 total is calculated AFTER any promotion, coupon deductions, or gift wrap charges.)
DELIVERY TIME
Delivery times may vary depending upon the items ordered. Times also vary depending upon whether the billing and shipping information are accurate.
Unfortunately, Lactelle Shop does not ship to APO/FPO/DPO, American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, U.S. Virgin Islands, Alaska, Washington D.C., or Hawaii.
Please allow us 1-2 business days to process your order and prepare it for shipping. Once an order is shipped, we will send you an email with your tracking number. Please make sure you enter the correct shipping address at checkout. We will not make any changes to the shipping address once you place the order. If any shipment is returned due to an error in the shipping address provided to us or If your package is returned to Lactelle. If an item is marked as 'refused', 'unclaimed' or 'undeliverable' and you would like it reshipped, we will unfortunately have to charge a reshipping fee.
WHEN WILL I RECEIVE MY ORDER?
We want to make sure that you get your order as soon as possible! Please allow 1-2 business day(s) for order processing. After that, we will ship the order to you, which you should take 4-7 days. Please note that this is an estimate and the times may change due to high volumes of orders and depending on the distance of your shipping address from our closest warehouse.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process - you have our sincere apologies! The postal service is beyond our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, where possible. Please see our refund and return policy for when these might be applicable to your case.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means that you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. The payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
CAN I CANCEL MY ORDER?
You are eligible for a full refund, including shipping cost, ONLY if the order has been cancelled prior to shipping. We cannot process claims, refunds or additional requests once the package is in transit with the carrier. After checkout, if you make a mistake or change your mind, you have 30 minutes to cancel the order.
Still have questions? Please send us an e-mail: support@lactelle.com